Frequently asked questionsFrequently asked questions

There are no prerequisites, though a basic understanding of IT concepts is expected.There are no prerequisites, though a basic understanding of IT concepts is expected.

No. All backgrounds are welcome. If you already know basic HTML, CSS, and JavaScript, you can test into an accelerated Core version of the program; if not, the Foundations and Core version teaches you everything you need.No. All backgrounds are welcome. If you already know basic HTML, CSS, and JavaScript, you can test into an accelerated Core version of the program; if not, the Foundations and Core version teaches you everything you need.

A high school diploma or GED is required, and 2 to 3 years of work experience in IT networking, network storage, or data center administration is recommended.A high school diploma or GED is required, and 2 to 3 years of work experience in IT networking, network storage, or data center administration is recommended.

A basic working knowledge of HR practices and principles, or a degree from an Academically Aligned program, is recommended.A basic working knowledge of HR practices and principles, or a degree from an Academically Aligned program, is recommended.

The course uses CertWise’s learning system, based on concepts from PMBOK 6 and PMBOK 7. These materials are included in the cost.The course uses CertWise’s learning system, based on concepts from PMBOK 6 and PMBOK 7. These materials are included in the cost.

No. This course does not guarantee or assure success on the SHRM-CP or SHRM-SCP exam.No. This course does not guarantee or assure success on the SHRM-CP or SHRM-SCP exam.

Use the Ask the Expert feature inside the course. Questions are answered as quickly as possible, usually within 24 hours.Use the Ask the Expert feature inside the course. Questions are answered as quickly as possible, usually within 24 hours.

Yes. You keep lifetime access to your Springboard account, including the online community and office hours.Yes. You keep lifetime access to your Springboard account, including the online community and office hours.

Yes. Once you complete the course and become Customer Service Certified, MedCerts sponsors the cost of the AWS Solutions Architect Associate exam.Yes. Once you complete the course and become Customer Service Certified, MedCerts sponsors the cost of the AWS Solutions Architect Associate exam.

Classes run live on Zoom on Wednesdays from 6 to 9 p.m. ET.Classes run live on Zoom on Wednesdays from 6 to 9 p.m. ET.

You can request a refund up to 7 days from the purchase date. The registration fee is refunded only if less than 10% of the course has been completed. You can check your completion percentage on the Course Progress page inside the course.You can request a refund up to 7 days from the purchase date. The registration fee is refunded only if less than 10% of the course has been completed. You can check your completion percentage on the Course Progress page inside the course.

You can get a full refund within 7 days if you’re not happy with the course.You can get a full refund within 7 days if you’re not happy with the course.

You can cancel before the start date or up to 21 days after it for a full refund of tuition and fees paid, with written notice. All program materials must be returned at your cost within 30 days of cancellation, and refunds are issued within 30 days after MedCerts receives them.You can cancel before the start date or up to 21 days after it for a full refund of tuition and fees paid, with written notice. All program materials must be returned at your cost within 30 days of cancellation, and refunds are issued within 30 days after MedCerts receives them.

No refunds are given after the course starts, because course materials have been ordered and received.No refunds are given after the course starts, because course materials have been ordered and received.

When you enroll, you choose how to pay: by card, through your employer’s tuition assistance, or with military Credentialing Assistance. Eligibility depends on your employer or service branch.When you enroll, you choose how to pay: by card, through your employer’s tuition assistance, or with military Credentialing Assistance. Eligibility depends on your employer or service branch.